Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Yes, we do have a full insurance and all our technicians are covered. We guarantee our work! if we can't fix it, you don't pay!  After the completion of the job you get up to 14 days a FREE OF CHARGE service if the same problem returns.

Question 2

What do you like most about your job?

Accepted Answer

it is challenging

Question 3

What questions should a customer ask to hire the right service professional?

Accepted Answer

Does the professional has all the required certificates and skills to complete the job? Does the professional has a relevant experience?  Does the professional has a recommendation from previous customers?

Question 4

What questions do customers commonly ask and how would you answer them?

Accepted Answer

Do you provide Onsite Support? YES Does your hardware coming with warranty? YES Do you provide Onsite support? YES Can you provide an invoice? YES I would like to recommend you, do you have a business card? YES

Question 5

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

With over 10 years' of experience in the IT Industry, we only offer the best service to our clients with affordable prices! Our friendly technicians ensures to give the best service and easy to understand on-site help and support for residential/home users, government, offices and businesses.   Our IT certified operators regularly attend partner forums and training sessions enabling us to stay at the forefront within the industry and latest technologies. The relationships we have with other vendors together with the training programs ensure that our clients have the highest quality solutions and support available.  Enjoy our hassle-free service! If you need help with any problems with your computer, CALL US NOW!

Question 6

Why should a customer hire you over another service provider?

Accepted Answer

DF IT Solutions is a comprehensive provider of affordable onsite computer repairs and networking services carried out by industry trained and certified technicians. Our technicians deliver on-site help and support for home users and businesses.

Question 7

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

Short description of the problem. device type or brand location How argent it is.

Question 8

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

Having problems with your computer or laptop? 15 Min FREE Remote Support offer! *Only valid for new costumers, limited to one order per household. *Not valid on weekends.

Question 9

What makes your pricing competitive?

Accepted Answer

Our suppliers are the best in Melbourne! We can offer you excellent prices and satisfaction guaranteed! Check our website for more information.

Question 10

How do you normally charge for your service?

Accepted Answer

We accept all forms of payment including:  Cash Credit / Debit Cards (VISA, MASTERCARD, American Express)  PayPal Cheque Bank Deposit

Question 11

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

DF IT Solutions is the team to trust! We are a one stop shop for everyone, we offer wide range of services: from the full maintenance of your computers/technical support, sourcing and supplying and servicing all major computer brands, upgrades or repairs to website design and development and even security/surveillance systems!   With over 10 years' of experience in the IT Industry, we only offer the best service to our clients with affordable prices! Our friendly technicians ensures to give the best service and easy to understand on-site help and support for residential/home users, government, offices and businesses. Enjoy our hassle-free service! If you need help with any problems with your computer, CALL US NOW!  Our Services include:  Computer Repairs and Troubleshooting, Spyware, Trojan & Virus Removal, Computer Tune-up & optimization, Networking Solutions, Wireless and Internet issues, Security Systems, Data Backup and Recovery, ADSL/Cable and Broadband Installations, PC Tutoring & Installations, Remote Assistance, Hardware repairs and Upgrades, Website Design and Development.  We value our customers' time and we want to make their lives easier that's why we offer flexible appointment times! Call us anytime, schedule an appointment so we can be there at your home or you may also drop your computers/laptops at our office. We give our customers the choice for their ease and comfort. It is our commitment to bring fast and reliable services to our customers.

Question 12

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

Our Certifications and skills include but not limited to: MCITP – Enterprise Administrator (MCSE 2008) CompTIA A+ Exchange 2003+2007 and Microsoft ISA Server Firewall Certificate IV in Information Technology Networking  Diploma of Information Technology Networking Advanced Diploma Of Network Security Bachelor In Information Technology - Network Security Major  Backup Academy Certified Professional – Veeam Backup Academy  All of our technicians are: - Responsible and disciplined - Professionals - Reliable, thorough and meticulous - Able to work under pressure and meet deadlines - Great time management skills

DF IT Solutions | Onsite Computer Repairs & Business IT Support

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