Question 1

Do you have a favourite customer story you would like to share?

Accepted Answer

We had a customers started his project with another contractor, however, it didn't work out after the job was began but there was several issues which not done properly. And then the customer engaged us , we provided some suggestion and how to fix it. The result was amazing and the customer is happy

Question 2

What do you like most about your job?

Accepted Answer

To see a outstanding finish  To see a happy customer  To achieve a fine finish which the customer is so proud to tell any friends and families

Question 3

What questions should a customer ask to hire the right service professional?

Accepted Answer

Asking the trades how to do the design and some particular works may give the clients an impression which company is able to offer a better services

Question 4

What questions do customers commonly ask and how would you answer them?

Accepted Answer

How much is the renovation, this is the question we often hear from the customers; This is how i answer: "the cost of doing renovations and other work is based on your packages , the materials you use , the goal you try to achieve"

Question 5

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

The way we approach our customer, providing fast turnaround idea and suggestion .  staff carry out the works refer to work schedule and keep clean all the time

Question 6

Why should a customer hire you over another service provider?

Accepted Answer

Not like other builders in the market: 1. MLT have own team to complete the projects.  2.Smooth project management from start to finish.  3.Professional sales team to provide your idea and design.  4.MLT have own factory line to make custom made cabinets and counter top.

Question 7

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

Knowing what goal customer trying to achieve , their budget and expectation. Knowing the room measurement, tile, fitting and fixture selections etc.

Question 8

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

1. Supplying your own tiles, fitting and fixture and delivering to the site by the customer will save us time to source the materials. 2. do your own research how to create a bathroom in a budget. for example: minimum tiling and painting the rest of walls.

Question 9

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

Melbourne local tradies offer $1,000 discount when customer sign up with us within 2 weeks after quotation provided. This is one-off discount which some customers would be interested in.

Question 10

What makes your pricing competitive?

Accepted Answer

MLT offer different packages suits to clients with different budget or high end finish, such as sliver, gold and platinum package for bathroom renovations.

Question 11

How do you normally charge for your service?

Accepted Answer

MLT charge customer stage by stage refer to scope of work in the contract. For example: 10% deposit to make an commitment to secure the job; 10% final payment after completion etc

Question 12

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

MLT is specializing in kitchen bathroom and laundry renovations. We fully understand and know how to design and build a beautiful kitchen and bathroom etc

Question 13

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

MLT completed more than 100 bathroom and kitchen renovations. all team members have more than 5 years experience in the building industry. Our sales consultants are fully trained and completed Certificate IV in building and constructions .

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