Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

We have $20 million public liability insurance, workers comp and vehicle insurances. Our professional work is guaranteed (part of the Tree Guild of WA)if you are not happy you do not pay.

Question 2

How did you decide to get into your line of work?

Accepted Answer

Having been born in NZ I was intrinsically brought up with a love of nature and wanted to be a part of the profession that are attendants of the largest and most diverse organisms on the planet.

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

We were working for the City of South Perth pruning a tree back off the clients property so her garden would get more light. Unfortunately the wind caught a small branch and it fell onto a standard rose bush that was not in very good condition and broke off part of the head. Although she new it was not in great condition and told us not to worry about it we replaced the standard rose for her because we guarantee all our work with our 100% money back guarantee, both the City of South Perth and the client were extremely happy.

Question 4

What do you like most about your job?

Accepted Answer

We have a passion for trees as they are one off the most amazing and oldest living organisms on the planet. We are all indebted to them and will strive to keep them safe for every persons amenity.

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

How long have you been in business?. Do you have current insurance in case of damage or injury? Do you have testimonials which show your competence? What qualifications/certificates do you have for this work? Are you a member of the Tree Guild of WA or another Arborist association?

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

"When can you come and do our work". You will be the next client booked in and will be contacted the following day with a booking date. "Will the roots damage my house/fence".  If the tree is a fast growing tree planted close to a house or fence the likely hood of root damage is high.

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

We are members of the tree Guild of WA and are bound by their charter of honesty, integrity and training. We love trees and our greatest efforts are put into making sure we take care of your trees and add value to your property. Our offer of 100% money back guarantee gives you the security to know that you will be getting the best.

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

My website has testimonials from many happy customers that have appreciated our commitment to making sure the work is completed on time with no fuss and left cleaner than when we arrived. Our clients love our 100% money back guarantee.

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

We require your address, phone number or e-mail and nature of your enquiry. We can also come out to your property if you are not home as long as you describe the position of your trees and the work required and we have access..

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

Make sure the area we will be working in has all pot plants removed so we have good access. Make sure the exit we will be removing the tree waste through is clear. Make sure that your cars are not in the way of our machinery.

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

WE make a 100% guarantee that if you contact us your call will be answered by a knowledgeable professional we will answer your questions, make an appointment and we guarantee to turn up on time.

Question 12

What makes your pricing competitive?

Accepted Answer

We will price match any written quote for the same work. We are not the most expensive or the cheapest but what we can say with 100% honesty is that you will receive the most professional work at our lowest possible price. We offer a 100% money back guarantee if you feel we have not completed the work to your satisfaction we will return and re work it, if you are still not satisfied you will not pay for the work at all.

Question 13

How do you normally charge for your service?

Accepted Answer

We will make an appointment or visit your site by appointment if you cannot be present and leave you with a free precise, competitive and professional quote in a time frame to suit you. We guarantee to do your quote within 48 hours.

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

We specialise in Power Line Cearance, Tree Surgery, Transplanting, Tree Removal, Stump Grinding, Consultation and Pest and Disease Solutions. We are experts in all of the above. We have three qualified Arborists, one of which is a consultation expert and two others that do exceptional work for our clients.

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

All our staff have been trained in their respective jobs whether it be Arborist training for consultation and surgery/removal to our ground staff and wood chipper operators.We also have employees that have worksite traffic control tickets for safe work sites.

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