Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

We are a fully insured electrical contracting company in Perth. Our electricians are fully protected with worker's compensation and you get a lifetime warranty on all workmanship with Response Fire & Electrical Services.

Question 2

How did you decide to get into your line of work?

Accepted Answer

Loved the idea of helping people through energy and electrical solutions. Love the idea of helping people in general but the electrical side of it seemed challenging and something that would keep me interested as an electrician. Now I love helping people with their electrical needs all over Perth.

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

One of our customers was spending nearly $800 every power bill. We came in and walked through the best possible solution to reduce the power bill long term. They ended up replacing all down lights with LEDs, installed sensors and time clocks and now only gets a power bill of $300!! They are very happy!

Question 4

What do you like most about your job?

Accepted Answer

We love providing our customers with the best possible solution. One that will save them time, reduce risk and save them money long term. We especially LOVE making our customers happy and exceeding their expectations with our electrical services :)

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

How long have you been an electrical contractor for? How is your solution going to save me time, reduce risk and save money in the long term? Do you provide a guarantee on your electrical services?  Do your electricians service all areas of Perth for the same call out rate?

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

Our customers have a lot of questions when it comes to electrical work. That is why we created our video answers page on our website. We tend to make videos to explain things to customers when they have a good question - this is all free to the public at www.responseelectricianperth.com.au

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

We have a team of 13 people who are fully trained and who are passionate about exceeding your expectations when it comes to your electrical work. Our electricians continue to be trained in customer service and expertise every week. We invest in that to make sure you have the best experience possible

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

100% Happy Customer Guarantee - We want to make sure you are absolutely happy with the electrician service we provide.  We exceed customer expectations every job we attend. We simply do things differently with the customers best interest at heart.

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

What you would like done, where you would like it done, why you are looking to have your job done and when you need it done by. The good old what, where, why, when and we will deal with the how part :)

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

Ensure you meet with experienced electricians who have worked in the area you need work for a long time.  Do not simply choose an electrician on price, electricity can kill and you want to make sure corners aren't cut or cheap products used which could be a risk to you or your family. Ask for help

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

Book us through Oneflare and get a 7-year product warranty on LED down lights. Free replacements for 7-years. If one fails, we will come back and replace it for free! Limited Time Only!

Question 12

What makes your pricing competitive?

Accepted Answer

We employ extremely talented, polite and friendly electricians and use genuine parts with solid warranties. We have a lifetime warranty on all of our workmanship (not including parts). We like to ensure the job is done right the first time!

Question 13

How do you normally charge for your service?

Accepted Answer

Most electrical jobs are around $150 - $200 minimum. We are happy to provide you with a free quotation and provide solutions to help you make the right choice when choosing an electrician.

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

Residential/Domestic Electricians - Anything to do with your home including electrical health checks, upgrades, electrical renovations, rewiring or free advice. Commercial Electricians - Extremely reactive electricians. Industrial Electricians Property Management Electricians

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

Greg Allan (Director) is the WA director and National Board Member of Master Electricians Australia and sits on the National Electrical Technical Committee for MEA. Greg brings this expertise into the Response service to deliver exceptional electrical solutions for every customer we service.

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