Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

NQ Legal is a Queensland registered and insured law firm, and our Firm implements best practice measures that are recognised to limit liability for professional indemnity claims.  Most importantly of all, our business depends on having satisfied customers.

Question 2

How did you decide to get into your line of work?

Accepted Answer

Our lawyers, solicitors, trainee clerks and paralegals all have a passion for working in the law and want to see our clients treated fairly, and help them to get the best outcomes for their legal matters.

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

NQ Legal has solicitors in Townsville and Port Douglas, North Queensland. Our team of Townsville lawyers offer legal advice and representation across a broad range of legal areas. We work with individuals, business owners, developers, local councils and community groups (including residents groups) and provide a personalised service by tailoring our legal solutions to the client.  Our Townsville legal firm is located directly across the road from Vine 21.

Question 4

What do you like most about your job?

Accepted Answer

Our lawyers like working in areas where they get to help people and businesses with their legal issues as well as having the opportunity to work as part of a dynamic legal team in a supportive environment.

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

Customers need to be clear about what it is that they are seeking - either the outcomes they want, or their concerns that are the driver for the customer seeking the legal advice.

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

Many of our customers are keen to compare prices with other providers - and we encourage that!  Our fees are competitive, and we offer fixed fees for conveyancing - buying or selling your home.  Don't forget to ask other Firms about what extras are involved and how you are will be charged for those.

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

We depend on word of mouth referral and returning clients for a large part of our business - so we really rely on offering great service and competitive pricing when we help our clients with their legal problems so that they tell their friend and family about us.

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

Our friendly team of lawyers and solicitors at NQ Legal, Townsville provide you with understandable and insightful legal advice, as well as efficient court representation - seeking mediation and settlement outcomes where appropriate. Call us Today to experience the NQ Legal difference!

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

Before we can start working with you, we need to know your identity and contact details, as well as the details of other parties involved, the address of relevant property, and most importantly, what it is that you are expecting to achieve by coming to see us.

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

Before coming to see us, you can prepare by: i)  bringing along copies of relevant documents;  ii) setting out a brief timeline of events and actions; and iii) being clear about the outcomes/concerns important to the customer    This makes the process of assisting you with relevant and practical advice more efficient, and helps us to understand your legal position - strengths and weaknesses.

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

We can provide Oneflare customers with the special offer of a free telephone consultation to review their legal issue and examine options available - up to 20 minutes. After this time the customer can decide if they want to continue or finish.

Question 12

What makes your pricing competitive?

Accepted Answer

We are a locally based, North Queensland Firm with a flat structure - allowing us to keep our overheads low so that we can provide our clients with value-for-money legal services.

Question 13

How do you normally charge for your service?

Accepted Answer

We have a number of lawyers working on our Team with differing levels of experience and corresponding differing charge out rates - call or email us to see how competitive our rates are, and we can give you an estimate of the likely costs, and in some cases can provide you with the certainty of fixed-fee.

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

We pride ourselves on giving our clients cost-effective & pragmatic advice that best protects their interests and advances their interests.    Our lawyers are experienced with the commercial and property transactions, and backed by our litigation practice.

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

Our lawyers are members of the Queensland Law Society and have a range of backgrounds including legal experience working with Federal, State and local government, tertiary education sector, large national law firms, other regional firms, and as in-house counsel in the corporate and community sectors.   Our team of lawyers choose to be based in North Queensland.

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