Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

IDE Australia, Are fully insured and have been ever since starting our operation. Our workman ship is guarantee for two years and we cover the manufactures warranties as well.

Question 2

How did you decide to get into your line of work?

Accepted Answer

When I finished school I had a big interest in electrical and electronics. From there I started my electrical trade and I still enjoy being in the industry and keeping up with the every changing industry.

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

The best customers that I have are the ones that, know what they want and are welcoming when myself or the  technicians arrive on site. This allows the job to go smoothly and all parties satisfied.

Question 4

What do you like most about your job?

Accepted Answer

The best part of being in the electrical industry, is being able to provide a solution to a client, then seeing that the client is happy with what we had done. Also building on having a great reputation.

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

When engaging an electrical contractor we would recommend asking how long has the contractor been working in the state? Can they provide an electrical safety certificate as per the Western Australia standards. Could the work be quoted before the works begin.

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

Are my Smoke detectors hardwired?  The best way to find out is to turn the power off and wait five minutes. After five minutes a hard wired smoke detector will start beeping. Then turn power back on to stop the beeping.

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

Myself being the director of the company, I closely monitor all staff and projects. This ensures that all customers are given the time to enable us to meet their needs.

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

IDE Australia, base our business structure and mind set, to provide an honest and reliable service with a friendly and non pushy presence. We can provide cost effective solutions to our clients.

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

IDE Australia, offer free, obligation free quotes. Some of the things you will need to know are; What area is the property that the work is requested to be completed? How soon do you need the works completed? What is the age of the building? Is the building currently vacant?

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

If getting new light fittings, we recommend the customer buying them, this will guarantee we install a light they are 100% satisfied with.  Knowing what work they want done, so it can be completed in one call out.  Ensure the customer is available on the day to let the technician in, this will ensure our guys are not waiting around.

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

IDE Australia, price each job individually this, insures that our customers are getting the best price available at the time of works being completed. Our free estimate for each task will reenforce this.

Question 12

What makes your pricing competitive?

Accepted Answer

IDE Australia, base our pricing on our cost plus our reasonable margin. Not by increasing to the market price when other do. We target repeat clients by keeping our pricing low and providing a great service.

Question 13

How do you normally charge for your service?

Accepted Answer

IDE Australia, can either provide a quotation on request before any works begin or can work on a cost plus basis. Our cost plus basis is worked out from our agreed schedule of rates.

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

IDE Australia, can preform all types of commercial and residential works, We do however have a great knowledge back up generator power and solar bore pumps. As well as general electrical supply, installation and fault finding.

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

IDE Australia, have experienced electrical tradesmen that hold electrical "A" grade licenses. We employ apprentices electricians, with the hope to build the trade industry for years to come. Aswell as offering different training to suitable employee such as Fibre optic terminations, Data cabling, first aid and other training as required to complete the tasks at hand.

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