Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Yes of course

Question 2

How did you decide to get into your line of work?

Accepted Answer

Originaly we started cleaning to work our way through university, being able to choose our own hours gave us a flexable lifestyle.

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

HA. We have many storys which we delt with in a professional manner.

Question 4

What do you like most about your job?

Accepted Answer

Being a cleaner allows a lot of freedom and the chance to meet a lot of interesting people. Our days always vary and one day is never the same as the next. As a cleaner you always get to meet a lot of peoples pets too which I love!

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

Asking questions about experience including how many years experience, previous employment, particular cleaning specialities and equiptment experiences will allow a client to find the most suitable cleaner.

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

Do you use enviromentally friendly products? At Freshwater Creek we alway use enviromentally friendly products where we can to create a safe enviroment for everyone. Some cleans require more heavy duty cleaning products but these are used very sparingly

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

Our business is family run, and we are highly focused on giving our clients the most easy experience possible. Our employees are reliable and trustworthy with down to earth personalities.

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

We offer highly efficent and affordable cleaning services  with a satisfaction guarantee. All our employees are honest, friendly and down to earth individuals who seek to satisfy every client.

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

In order to provide a rough quote we need various details from our perspective clients including;  - what services are needed -specifics of the service ie complete clean, kitchen clean - Size of house; bedrooms, bathrooms ect. - any limitations of the job- time frames ect

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

In order to save money customers creating an enviroment in which our employees can conduct their services in an efficent manner. providing a detailed list and an organised work space will save time and money for clients.

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

We offer extremly compeditive rates Reliability Attention to detail Years of experience A high level of proressionalism

Question 12

What makes your pricing competitive?

Accepted Answer

At Freshwater Creek Cleaning Services we offer a range of affordable service fees with something to suit everyone. We offer discounts to pensioners and health care card holders.

Question 13

How do you normally charge for your service?

Accepted Answer

Charges at Freshwater Creek Cleaning Services vary according to the service and time needed. Our rates start at $25 an hour (for regular cleans with certain hours set) to $45 an hour for certain jobs.

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

-	Family home cleans -	 Spring cleans -	Commercial cleans -	Builders and renovation cleans -	End of lease cleans -	Pre-sale cleans -	Window cleans  -	Holiday rental cleans -	Garden maintenance/ clearing -	Rubbish clearing -	Home maintenance

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

With over 5 years cleaning experience. Our cleaners have worked within within a range of highly sought after cleaning companies whose services included commercial cleans, holiday rentals, end of lease cleans, family home cleans.

Freshwater Creek Cleaning Services

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