Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

We are insured against public liability. Our service is satisfaction guaranteed. Safe pick up safe and on time seamless delivery to reduce interruptions to business.

Question 2

How did you decide to get into your line of work?

Accepted Answer

Project related. I like seeing the start and end of works hence it gives me satisfaction when we accomplish the work.

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

A customer requested us to relocate 3 shelters within a day. We agreed. Did the assessment and quoted. The customer was optimistic we were not going to finish the job within the agreed timeline. He went out and when he came back he was surprised that we were waiting for him

Question 4

What do you like most about your job?

Accepted Answer

Helps me make new friends Helps me know more places. Helps me discover more about Australia's diverse locations. It is project related.

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

What it is they are moving Whether the business is capable of moving the goods in question What experience they have what type of equipment they use.

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

As an accountant why did you go into removals?? When I did logistics management,I developed interest in managing projects. This expanded my appetite for project related work hence setting up as a removalist

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

We have a Good reputation, we pride ourselves of 20 years experience, User friendly equipment and we are transparent in our dealings.

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

We are flexible, our service is value for money and proffessional. We are fully insured against public liability. We leave a lasting customer experience.

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

Origin place and destination point. What is to be moved and the quantity. How easy the structures' entrances are for easy passage of goods. Does the structure have stairways of elevators.

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

No Calling. We shall call or email the customer. Instead of hiring packing material, they can buy the packing material themselves. They should use professionals to pack and unpack to avoid damages to property and to the items being relocated.

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

1% discount if job is big enough for personal customers and 2% for office/commercial customers or If the job will take 5hrs or more.

Question 12

What makes your pricing competitive?

Accepted Answer

We understand that not all customers will afford the AFRA set fees hence we are flexible to negotiate. We don't want to strain our customers financially.

Question 13

How do you normally charge for your service?

Accepted Answer

We prefer hourly rates because customers usually under estimate the work involved. Fixed rate charges require inspection to assess the complexity of the job. The suitability of the infrastructure i.e entrances and exits as well stairways. It also assist to ascertain what type of equipment to carry

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

Commercial or Office furniture moves, Computer reconnect and disconnect services. Recycling furniture and computers, schools and educational institution moves, Hospital and library moves

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

Have been doing removals for over 20 years, we are compliant to manual handling and health and safety requirement. We use recyclable top range insulated equipment which makes moves easier.

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