Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

We hold professional indemnity insurance, hold ICB membership, and we are registered with the Taxation Practitioners Board. We guarantee the quality and accuracy of our work.

Question 2

How did you decide to get into your line of work?

Accepted Answer

I got into this area of work by pure chance, I started work in an accounts deaprtment in a temporary capacity and found that I loved the work and continued to work in the area every since.

Question 3

What do you like most about your job?

Accepted Answer

I love meeting and dealing with different people. I love the satisfacttion of everything working out right. Most of all I really enjoy working with numbers, it just makes sense to me.

Question 4

What questions should a customer ask to hire the right service professional?

Accepted Answer

First thing to do when hiring a new bookkeeping company is to request information about the qualifications of the bookkeepers and their experience. Also check the company registration with TPB to ensure that they can legally provide you with the service you require.

Question 5

What questions do customers commonly ask and how would you answer them?

Accepted Answer

I get a lot of business owners who are not sure exactly how a bookkeeper differs from a BAS Agent, I have an explanation sheet that explains it in full and I go through this with them.

Question 6

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

We provide a professional, reliable, and flexible service. We pride ourselves in our open book policy with customers, meaning that we are happy to go through and show the customer what we have done as and when they would like to see. We have nothing to hide and are proud of honest, open, professional service that we provide.

Question 7

Why should a customer hire you over another service provider?

Accepted Answer

We provide solutions for SME business owners who need to solve their Accounting & Administration concerns. No company is too small to be able to benefit from our 100% professional and personalised accounting services including:  * Bookkeeping Services * Accounting Services * BAS & IAS Services * Accounts * Payroll * Debtors & Creditors * Superannuation * Accounts Administration * General Office Administration

Question 8

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

In order to provide an accurate quote we need the following information: 1. How big is the business, how many employees do they have? 2. What tasks are required? Such as running payroll and its frequency, making payments, issuing invoices, entering in purchases, reconciling accounts, chasing up debtors 3. The frequency of the services? i.e. Weekly, Monthly etc 4. Is the services required on-site or off-site

Question 9

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

In order to save money:  1. Make sure your paperwork is tidy and ready to be handed over.  2. Confirm what software that you are currently using. 3. Where possible have your invoices and receipts on electronic format. 4. For the first time be available for any questions. 5. Set up / be setting up bank feeds, cuts down on data entry time.

Question 10

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

For all new oneflare clients we are first consultation free of charge and then 10% of the first two invoices.

Question 11

What makes your pricing competitive?

Accepted Answer

We are based in Brisbane, and we provide a friendly, tailored, professional service and only charge for the time we spend on your accounts and administration work.

Question 12

How do you normally charge for your service?

Accepted Answer

Clients are charged by the hour, there is no minimum charge. Clients are only charged for the time it takes for the Accounting and Administration work to be complete. The client has the same person every time.

Question 13

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

All Accounting, Bookkeeping and Administration requirements for all Sole Traders, Partnerships, Companies through all industries. We have experience in industries from Catering to Construction.

Question 14

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

Diploma in Accounting Cert IV Financial Services ICB Member Tax Institute Member TPB Registered MYOB Partner Xero Partner  Over 15 years of experience in Accounting, and 20 years experience in Administration, Sales and Sales & Marketing Administration. We also have connections with workplace lawyers.

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