Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

We were first in Australia to offer a 100% ‘Double Your Fees Back’ Satisfactions Guarantee. We offer a FREE review of previous returns, a FREE ATO status check and if you owe tax can help put a payment plan in place at NO EXTRA COST. When you complete your personal tax return with us you get free audit insurance, which means we will provide the associated accountancy services free of charge if you are audited.

Question 2

How did you decide to get into your line of work?

Accepted Answer

We saw a lot of people getting disillusioned with their Accountant. The bill didn't reflect the level of service people were getting. There had to be a better way so we conceived a hassle-free, discount, over-the-phone Tax Accountant - Accountants Direct. That was 10 years ago and we haven't looked back.

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

We recently convinced a gentleman to compete 11 years of overdue tax returns which to his surprise resulted in a tax refund of over $35,000. There are many more examples.

Question 4

What do you like most about your job?

Accepted Answer

Our team loves dealing with a variety of clients Australia Wide and going to bat for them to ensure they don't pay any more tax than they should.

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

Ask if they seek all possible deductions and provide a 100% Maximum Refund Guarantee to all clients. Also ask how many tax returns they have completed what their basic rates are and how quickly they can get started.

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

How long until I receive my Tax Refund? Once you complete your Tax Return with us phone we have a 2 different staff double check it for accuracy. Then we lodge it with the ATO. Processing times after that are normally 7-14 days.   How much Tax do I have to pay?  How long is a piece of string? It depends on many factors, including income, spouse, kids, Medicare Levy, investments, allowable deductible expenses and insurances. If you would like a ball park figure try the ATO tax calculator (Google). If you have any concerns or would like to discuss your situation please get in touch.  Can I lodge my Tax Return before the lodgement date has opened?  The only time you can do this is if you are not going to work for the rest of the financial year. Tax returns submitted like this are processed manually by the ATO. They may also contact your employers. Because of the more involved processing, if you’re due a refund it can take up to 3 months to be released. Patience! Please get in touch if you would like us to lodge your Tax Return early.  Do I have to lodge all my PAYGs?  Indeed you do! All income must be declared.  ATO have released my refund but I haven’t received it, why?  If you deferred our fee to have it taken from your refund, it takes us up to 48 hours for us to process it. Your bank can then take another 48 hours to process it. All up allow 4 business days from when the ATO pays you for the money to hit your account. If this doesn’t answer your query please get in touch.  I have not received my refund, and I am going to get evicted so desperately need the money. Can you help? In cases such as this it is possible to submit a hardship request to the ATO. This is a request to release your funds. To do this we need supporting documentation, for example an eviction notice or demand notice. If approved by the ATO, the refund can still take 14 days or more to be processed. In genuine scenarios like this it is best to act quickly to get the ball rolling.  What documents do I need to complete my personal tax return?  Private Health Insurance Certificate Group Certificate PAYG Summaries Rental Income Details Shares and Investment Details Receipts, Log Books, Diaries, Statements etc to show any claimable deductions Government Payment Details Bank Interest Details Bank Details for your refund  How much will your services cost me outside of your tax return services?  Not an arm and a leg that’s for sure! We pride ourselves on transparency in all our client relationships, which means we agree our costs up front. None of the old fashioned, feeling afraid to call your accountant because you’ll be on the clock! By keeping transparent about everything we do, it ensures you know what you’re paying for, and we have to work hard for your money. It also means we can keep the costs for our services low, whilst maintaining optimum quality of service.  Call in for a free consultation if you would like us to take you through the options.  This is the first time I have done a business tax return and I have no idea what to do. Please help!  No worries. We are forever dealing with people in this situation. However the worst thing is to keep putting it off. Give us a call or drop us an email to have a chat to one of our accountants or make an appointment for a free consultation. We’re always happy to give advice, but it’s best done over the phone or in person to make sure it is suited to you individual situation. We appreciate new businesses can be hectic and tax returns are probably the last thing on your mind. The good thing is we can put things in place to keep it nice and simple for you.  What documents do I need to complete my business tax return?  Sole trader:  ABN / TFN Income and expenses (spreadsheet or your bookkeeping software) Business/Company:  Copy of financials Balance sheet ACN Asset Register

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

Our tax group holds 3 ATO Registered Tax Agent Licences, has 7 Registered Tax Agents and over 50 qualified tax experts Australia wide. Since launching 6 years ago we have lodged over 55,000 tax returns for Aussies like you.

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

1. We are by far the best value*. 2. We are by far the quickest, easiest and most convenient. 3. We are by far the most thorough to give you the best result – guaranteed! 4. At your option - Pay $0 up front!

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

If you are an Individual, Sole Trader or Small Business. How many previous years you require (we can check this for you) If you have investments like investment properties or shares. If you want to pay $0 upfront

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

Come up with a list of questions you have for us and gather the following documents before your phone consultation -   Private Health Insurance Cert.  PAYG Summaries.  Rental Income Details.  Shares and Investment Details. Receipts, Log Books, Diaries, Statements etc to show any claimable deductions.  Government Payment Details.  Bank Details for your Refund!

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

Oneflare customers receive our best rates Australia Wide.  One-on-one expert over-the-phone tax return advice starts at just $99.  We are always better value than most of our competitors.

Question 12

What makes your pricing competitive?

Accepted Answer

We have Simple, Low Cost Fees that are fully tax deductible.  WIth Accountants Direct you'll save hundreds compared to other accountants with similar qualifications.  Our clients get the same experience and personal service but at much less cost.

Question 13

How do you normally charge for your service?

Accepted Answer

Expert tax advice starts at just $99 for basic individual tax returns. More complex accounting will cost you a little more, but nowhere near the rate you will pay your average qualified accountant.

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

Accounting for individuals, self-employed tradespersons, small business owners. Accounting for recent migrants.

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

This year we will service over 15,000 clients via over 50 accountants. We do this by making sure our people have the very best qualifications and up to date knowledge. Our team are fully qualified tax specialists, CPAs, CAs, AFPs…you get it, they’re a brainy bunch.

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Are you an insured business and do you guarantee your work?

How did you decide to get into your line of work?

Need an expert?

Customer

Businesses

Cities

About Oneflare

Oneflare group

Download our apps

Accountants Direct Verified Business

Business contact details

Opening hours

Business description

Badges and awards

Accepted payment methods

Browse accountant experts by suburb

Services

Qualifications

Add your review

Reviews (116)

Frequently asked questions

Are you an insured business and do you guarantee your work?

How did you decide to get into your line of work?

Need an expert?

Customer

Businesses

Cities

About Oneflare

Oneflare group

Download our apps

Accountants Direct